FAQs

Below are the most common questions asked by customers. If you have a question that isn't answered below, feel free to contact us and we'll get back to you soonest.

Are there any hidden costs besides the monthly subscription?

Other than GST, no, your Legacy Member subscription of $247/month (or $2,470 per year with 2 months free if you opt for an annual subscription) includes everything: all modules, unlimited users, projects, updates, support, etc. There are no additional per-user fees, module activation costs, or surprise charges.

Can I use CASSA on sites with poor internet/data connectivity?

You sure can. The CASSA Android and iOS mobile apps include offline functionality for essential features like checklists, incident reporting, and document access. When connectivity is restored, the app automatically syncs all data with the central system to maintain accurate records.

Will my team need extensive training to use CASSA?

CASSA is built with user-friendly interfaces that require minimal training. We provide comprehensive video tutorials, documentation, and support, and most users become comfortable with the system after just a few hours of use.

What kind of ROI can I expect from implementing CASSA?

Most clients report significant returns through time savings (typically 5-15 hours per week for administrative staff), reduced compliance costs, fewer incidents, and lower insurance premiums. (The streamlined processes also enable faster project completion and improved customer & client satisfaction.)

How reliable is CASSA & what happens with system outages?

CASSA maintains a 99.9% uptime guarantee through enterprise-grade cloud infrastructure with redundant systems. Critical functions like SWMS access remain available through cached copies on the mobile app, and our support team provides real-time updates during any service events.

What security measures are there to protect my data?

We employ industry-leading security measures including encryption at rest and in transit, multi-factor authentication, regular security audits, and compliance with Australian privacy laws. All data is stored in Australian-based secure servers with comprehensive backup systems.

How often is the system updated, and will these updates disrupt my business?

We regularly update CASSA with new features, security enhancements, and compliance updates. These are typically deployed during off-peak hours to ensure a smooth transition with minimal disruption.

Will the system automatically update with changes to construction regulations and compliance requirements?

Yes, we monitor changes to Australian construction regulations and update our system accordingly. This ensures your documentation and processes remain compliant at all times without the need for manual updates from your end.

How does CASSA handle software bugs and technical issues?

Ah, bugs, bugs, bugs... unfortunately, software occasionally has bugs or other technical issues. However, with your help we can identify these issues and quickly resolve them. Our development team prioritizes bug fixes and typically deploys critical fixes within 24-48 hours of verification and helps CASSA to remain the most reliable solution in the industry.

What if I need customizations for my specific business processes?

CASSA provides significant customization options, including custom forms, workflow adjustments, and report configurations.

How do you handle user feedback and feature requests?

We actively encourage your feedback to help us continually improve CASSA. As construction industry requirements evolve, we rely on and regularly implement your feedback and suggestions to ensure we remain relevant and effective.

Do you provide templates or starting points for compliance documentation?

Yes, CASSA includes an extensive library of templates for common construction documentation including safety plans, risk assessments, and quality control documents. These templates are compliant with Australian standards and fully customizable to suit your specific requirements.

How does the 30-day money-back guarantee work?

If CASSA doesn't meet your needs within the first 30 days, simply contact our support team for a full refund with no questions asked. Our aim is 100% satisfied customers, and this gives you plenty of time to thoroughly evaluate the platform without any financial risk.

What happens to my data if I decide to cancel my subscription?

If you cancel your subscription, you'll have 60 days to download all your data from the system. We provide export tools to ensure you maintain ownership of all your documentation and records. After this, your data is permanently deleted in accordance with our Privacy Policy.

What happens if I don't upgrade after 30-days?

You’ll be downgraded from the CASSA Full plan to the Lite plan. You’ll lose access to most CASSA modules and the number of projects, etc., will be in accordance with your current plan.

Can I contribute to making CASSA better?

Yes, please. In fact, we welcome it: your input is invaluable to us, and we encourage you to:

* Report any bugs or issues through our in-app feedback system

* Suggest improvements or features that would benefit your operations

* Participate in occasional user research sessions to help guide our development

* Share your workflow challenges so we can create better solutions

Your real-world construction experience helps us build a platform that truly addresses industry needs. When you help identify issues or suggest improvements, you're not just fixing your own experience – you're helping every construction business that uses CASSA work more safely and efficiently.

Why CASSA is the Future

of Compliance

"Honestly, I joked to the team that CASSA might put our safety guy out of a job—it’s just that good! Worth every cent."

Sean Murphy

Perfection Landscapes, HSEQ Manager

"Asset tracking used to be chaotic. With CASSA’s asset management module, we’ve eliminated missing tools and costly delays. Everything’s tracked seamlessly."

Lorraine Hennessy

GLE Pipe & Civil, Operations Manager

"CASSA clearly understands construction. The features feel tailor-made for our daily challenges. It just works."

Peter Morgan

Vertical Tilt Constructions, Owner

"We love how intuitive CASSA is. Even our most ‘tech-challenged’ guys picked it up easily. No more excuses about paperwork!"

Mick Burton

Burton Tilt Panels, Owner

"With the CASSA dashboard, transparency across all our projects has never been better. Everyone knows exactly what's happening—no surprises."

Katrina Stathooles

Townsville Demolition, Director

"Other platforms quoted thousands per month for what CASSA offers at a fraction of the cost. We've saved tens of thousands since switching."

Abel Morris

Morris Constructions, Owner

"CASSA simplified our ISO compliance processes. Instead of drowning in paperwork, we're now confidently meeting every standard with ease."

Brett Hall

Traffic Control Mackay & Districts, Owner

"Before CASSA, managing SWMS and compliance was a headache that took hours each week. Now, everything takes minutes. It's a massive time and cost saver."

Jason Jones

JK Constructions

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Trusted by Industry Leaders

Construction companies across Australia rely on CASSA to streamline their safety and compliance operations. Here are just a few of the businesses we've helped protect and grow: